Privacy Policy — ju9

When you register and use the ju9 platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, nationality, and a government-issued ID for verification purposes.
• Contact details: email address, phone number, and residential address in Bangladesh.
• Financial information: payment method details (bKash, Nagad, Rocket, Upay, bank account details for Dutch-Bangla Bank, BRAC Bank, City Bank, etc.) and transaction history.
• Technical data: IP address, browser type, device identifiers, operating system, and usage logs collected automatically when you interact with our platform.
• Behavioural data: gameplay history, betting patterns, session durations, and preferences — used to personalise your experience and ensure responsible gaming compliance.

The personal data we collect is used strictly for legitimate operational and service purposes, including:

• Account creation, verification, and management — including age verification to ensure all players are 21 years or older.
• Processing deposits, withdrawals, and financial transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Delivering personalised game recommendations, promotional offers, and bonus notifications.
• Complying with fraud prevention, anti-money laundering (AML) obligations, and responsible gaming requirements.

We process your personal data on the following legal grounds:

• Contractual necessity — processing is required to deliver the gaming and betting services you have signed up for.
• Legitimate interests — such as platform security, fraud detection, service improvement, and personalisation of gaming content.
• Consent — for marketing communications and promotional updates, which you may withdraw at any time by contacting our support team.
• Legal obligation — to comply with applicable laws, court orders, or regulatory requirements.

ju9 does not sell your personal information. We may share limited data with trusted service providers solely to deliver our services, including:

• Payment processors — to facilitate deposits and withdrawals via bKash, Nagad, Rocket, and banking partners.
• KYC and identity verification providers — to verify age and identity as required for responsible gaming compliance.
• Fraud prevention and security services — to detect and prevent suspicious activity and protect player accounts.

All third-party service providers engaged by ju9 are contractually bound to handle your data securely and in compliance with applicable privacy standards. We do not permit them to use your data for their own independent purposes.

The ju9 platform uses cookies and similar tracking technologies to improve functionality, analyse usage patterns, and enhance your overall experience. Cookies we use include:

• Essential cookies — required for the platform to function, including session management and security tokens.
• Analytics cookies — help us understand how players interact with the site so we can improve our offerings.
• Preference cookies — remember your settings and personalise your ju9 experience across sessions.
• You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected or as required by applicable laws. Specifically:

• Account data is retained for the duration of your active account and for a defined period after account closure, in line with legal retention obligations.
• Transaction and financial records are kept for a minimum period to meet anti-money laundering and tax compliance requirements.
• Analytics data may be retained in an anonymised or aggregated form for a longer period for service improvement purposes.
• Marketing preferences and consent records are retained until you withdraw your consent or the data becomes irrelevant.
• When data is no longer required, it is securely deleted or anonymised to prevent unauthorised access.

ju9 respects your right to control how your personal information is used. As a registered player, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct any inaccurate or incomplete data in your profile.
• Erasure — request the deletion of your personal data, subject to our legal retention obligations and responsible gaming requirements.

To exercise any of these rights, please contact our support team using the email address provided in the footer of this page. We will respond to your request within a reasonable timeframe and without unnecessary delay.

We apply a layered security approach to protect your personal data from unauthorised access, loss, misuse, or alteration:

• SSL/TLS encryption on all data transmissions between your device and our servers.
• Restricted access controls ensuring only authorised staff can access personally identifiable information.
• Regular security audits and monitoring to detect and respond to threats promptly.

The ju9 platform is strictly for adults aged 21 and above. We do not knowingly collect personal information from any individual under 21 years of age. If we become aware that a minor has provided personal data, we will take immediate steps to delete that information from our systems. Parents or guardians who believe a minor may have registered on our platform are encouraged to contact our support team immediately at the email address in the footer.

ju9 reserves the right to update or modify this Privacy Policy at any time. When significant changes are made, we will notify registered players via email or a prominent notice on the platform. The "Last Updated" date at the top of this page will reflect the most recent revision.

Your continued use of the ju9 platform following any policy update constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of the platform and contact our support team to close your account.